DOWNLOADING AND INSTALLING A CASINO

Choosing a playing format.
Your MySportsbook account works for the sportsbook as well as over 15 casino games. You can choose to play our casino in one of two formats. Our Online Java Casino or our Full downloadable casino which contains over 15 casino games.

Online Java Casino
Tired of waiting for downloads? On a slow connection? MySportsbook.com brings the glamour and excitement of Vegas right to your web browser. By just using Internet Explorer or Netscape, you can gamble for fun or play to win real money. No downloads, just fast action. Click here to play.

Lite Download Casino - Over 15 Casino Games!
The lite casino gets you started with: BlackJack, Jacks or Better Video Poker, and Tropical Slots. You have the option of being able to download 14 other games individually, but for the person anxious to get playing right away, this is the best bet.

Minimum Requirements:
- Modem with 14.4 BPS connection speed
- 32 bit operating system (WIN 95 or WIN NT)
- 486/66 microprocessor
- 8 MB of RAM
- 30 MB of free hardware space
- High Color (16 bit) video card
- DirectX 5 or above (You must have Direct X installed in order to play)

Downloading a lite casino
1. To download the lite version of our casino, click "here". Make sure that your system meets our casino requirements. You may also need to download and install Microsoft's Direct X software which is also available on the download page.

2. You should then see a "Save As" (Netscape) or "File Download" (Internet Explorer) dialogue box where you may choose the location on your hard drive that you would like to save the file. We recommend saving it to the desktop because it is easier to find. If you don't want to save it to the desktop, make sure you remember the name and location of the file you are saving.

Installing a lite casino
1. Once the file has been downloaded, begin the installation process by double-clicking on the icon of the file you have downloaded.

2. Follow the installation instructions to install the software onto your hard drive. Once the installation is completed, a desktop icon will be created.

During the installation process I get the error message "Can't find ddraw.dll or dsound.dll."

You will get this error message if you do not have Direct X by Microsoft installed on your computer. To get the latest version of these files, please click here.

START PLAYING
1. Register an account with our casino.
Before you can start playing, you must register an account with MySportsbook.com whether you are going to Play for Real or Play for Fun.

To register online click here.
To register on the Lite download software, connect to the Internet and then double-click on your MySportsbook.com desktop icon. The program will ask you if you wish to Play for Real or Play for Fun. Play for Real uses real money from your account, while Play for Fun is purely for entertainment value and no real money is risked or won.
*Once you have selected "Play for Real", click on "New Player Signup" to bring up the registration form in a web browser.
* Please fill out the registration form correctly as a failure to do so will result in the locking of your account. If you ever have trouble registering, please do not hesitate to contact our Customer Service. All information is kept strictly confidential.

2. Choose your User Name and Password.
After you fill out your user information you will have to select a username and password. When choosing a username and password we suggest that it be between 5 to 8 characters and contain no special characters. Beware that the login information is CaSe SeNsItIvE. Keep your user name and password confidential. Once you complete the registration form, you can then login using your username and password.

3. Depositing money and purchasing V-Chips.
Once you've logged into the casino, you must deposit money into your account and purchase V-Chips in order to play.
Lite download version: Click the "$" button in the lower left of the game menu at the bottom of the casino window. This will open our EFS Deposit page in a web browser. Login with your same username/password that you access the games with, then follow the steps provided. You may have to re-login to the games in order for your balance to be updated.
Online Version: Click on "CASHIER" on any page of the website in the top navigation bar and follow the steps provided.

4. Deposit bonus!
Remember that 10% of your initial deposit will be added to your account as a bonus, so the more you deposit, the larger bonus you will receive. There is a limit of 5 deposits per day with a $3,000 24 hour limit and a $10,000 monthly limit.

5. Select a game to play
Downloadable Lite version: Select the game you wish to play by clicking on the "PLAY GAMES" button on the game bar menu. The exact rules and Help files are available on our website.
Full version After you enter the casino from the lobby, select the game you wish to play by clicking on any of the names in the games menu. The games menu contains 17 games for you to choose from. They offer a great deal of variety, but in general they can be classified as either Table games, like Blackjack and Roulette, or Machine games like Videopoker or Slot Machines. Simply click on the game you are interested in from the list and you will be there! The exact rules and Help files are available on our website.

In order to place a bet on the table games all that is required is to left click on the chip or chips that you wish to wager and the coloured chip will move onto the table. Click on another chip if more than one chip is desired for the bet. You will then see the chips on the table begin to stack, with the different coloured chips easily distinguished from one another. To reduce the bet already on the table, simply right click on the chip to remove it from the table.

UNINSTALLING THE CASINO

MySportsbook casino games are designed for easy removal using Windows' uninstall software.
1. Go to Control Panel and select Add/Remove Programs. A list of software installed on your system will come up.
2. Select the casino and then press the Add/Remove button. You will be asked if you are sure you want to uninstall the software, select Yes and the casino will be deleted from your system.

NOTE: Do not manually remove MySportsbook casino from your hard drive by deleting the directory it is in, because references to it will remain in Windows and you will not be able to remove them. If you have already deleted the casino improperly and you wish to remove all references of it you will need to reinstall it in the same directory it was in originally, and then uninstall it using the Add/Remove Programs feature.

TROUBLE SHOOTING
The Internet offers a unique opportunity for people around the world to access information anywhere at any time. However it is not a flawless system. Occasionally you will experience slowdowns, network failures, or other events that will affect your online gaming. This is unavoidable. However, our gaming software is designed so that in the event of any loss of information your money will never be lost. Here are some of the most common problems experienced by our customers:

1. I can't download the casino, it stops downloading partway.
2. I downloaded the casino, but it won't install properly.
3. I installed the game but it won't run.
4. I installed the game but it says "experiencing server problems".
5. I can't get past the firewall on my network.
6. I am using AOL and cannot connect.
7. I can't login with my user name and password.
8. The screen flashes black and then disconnects.
9. After I enter my user name and password a message comes up saying "internal error #1" and then the casino shuts down.
10. The server went down for maintenance in the middle of a bet. What happened to my money?
11. The game froze on me and I couldn't get out, I had to reboot.
12. Something happened during my game that wasn't supposed to. You owe me more/less money.


QUESTIONS
1. I can't download the casino, it stops downloading partway.
Make sure when you download that you select "save to disk" rather than "open from current location".
Make sure you have enough free space on your hard drive. You need around 11 megabytes free to download the full version, and around 5mb to download the lite version of the casino.

2. I downloaded the casino, but it won't install properly.
Make sure you have enough free space to install the game. The unpacked casino takes up around eight megabytes on your hard drive, and another eight MB is needed for the temporary setup files.
Make sure you are using Windows 95, 98 or NT, 2000, or XP with the latest Service Pack installed. There is a chance that the download was incomplete. Try downloading it again.

3. I installed the game but it won't run.
If you get a black or flickering screen you may not have DirectX. Our software requires DirectX to function, so if you do not have it you can get it here.

4. I installed the game but it says "experiencing server problems".
Occasionally one or more of our game servers will go off-line temporarily. In this event the game will look for a backup server. This can take up to a minute, so please be patient. It is also possible that the game will be unable to find any servers due to net congestion. Try again in a few minutes, the problem is only temporary.

5. I can't get past the firewall on my network.
Many people connect at work using their network, some of which contain firewalls. Ask your System Administrator for assistance if possible. The port numbers are 1113 for the live casino games, and 1111 for the downloadable casino.

6. I am using AOL and cannot connect.
For AOL users (or any other online services) they must have TCP/IP installed. Contact AOL Customer Service and ask them to install it.

7. I can't login with my user name and password.
Make sure you type your user name and password exactly the same way every time. They are case-sensitive, so use capitals wherever you used them originally. If you have accounts with more than one online casino, make sure you are using the right account for MySportsbook.com. Your account is specific to the casino you opened it in.

8. The screen flashes black and then disconnects.
Remove all .tmp files from your c:\ directory. Use Find to track them all and delete them, unless the system tells you they are program files. If the problem still persists, it may be due to the version of Direct X you have installed on your computer. If you have a version of Direct X below 5.0, upgrading your version of Direct X to Direct X 5 or above should fix the problem.

9. After I enter my user name and password a message comes up saying "internal error #1" and then the casino shuts down.
Try again, if you get the same message your account may have been saved during a game right before a crash or other interruption. Contact Customer Service and they will fix the problem.

10. The server went down for maintenance in the middle of a bet. What happened to my money?
Our online software transmits all data in a two-step process, so no changes are made to your balance until confirmation has been received from both sides. If there is an interruption during a bet your bet is returned and your balance restored.

11. The game froze on me and I couldn't get out, I had to reboot. What's up with that?
Occasionally the game will freeze because it is waiting for information from the server and the connection has been lost. Press Alt-Tab or Alt-Esc to leave the game and re-enter Windows. Then close the minimized game at the bottom of the screen.

12. Something happened during my game that wasn't supposed to. You owe me more/less money.
Take a screen shot of the bet in question: within the game press Print Screen on your keyboard to capture the image, then exit the game and go into "Paint" or another image processor. Save the image as a bitmap (.bmp), then call Customer Service. They can take a look at the image and answer any questions you have.


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